At JOD Dubai, we stand behind the craftsmanship of every piece.
Warranty Coverage
All JOD Dubai jewelry is covered by a 6-month warranty from the date of purchase.
This warranty covers any manufacturing defects in materials or workmanship under normal use.
What’s covered:
- Faulty clasps or closures
- Loose settings or stones
- Issues resulting from production
What’s not covered:
- Damage caused by wear and tear, accidents, improper care, or misuse
- Tarnishing or fading due to exposure to water, perfume, or chemicals
After-Warranty Repairs
If your jewelry needs care beyond the warranty period, we offer a paid repair service including:
- Re-polishing and cleaning
- Re-plating
-
Stone setting and minor repairs
Contact our customer care team to get started.
Repairs
If your jewelry requires repair — whether under warranty or not — we’re happy to help.
Please contact our team with:
- A clear photo of the item
- Your order number or proof of purchase
- A short description of the issue
We’ll assess the piece and guide you through the next steps, including timeline and any costs (if applicable).
Need Help?
Reach out to our Customer Care team:
Email: info@jod-dubai.com
WhatsApp: +97143280523
We’ll do everything we can to make things right.