At JOD Dubai, your satisfaction means everything to us. If you change your mind or your piece isn’t quite right, we’re happy to offer an exchange or refund — simple, transparent, and stress-free.
Returns
- You may return your item within 14 days of receiving your order.
- Items must be unworn, in original condition, and returned in their original packaging.
- Proof of purchase (order number or receipt) is required.
UAE returns are complimentary.
International returns may incur shipping fees, which are non-refundable.
Exchanges
- Exchanges are available within 14 days of delivery for items of equal or greater value.
- If the new item is higher in value, you’ll be asked to pay the difference.
Non-Returnable Items
For hygiene reasons, earrings are non-returnable unless faulty.
Customized or engraved items are also non-refundable.
Refunds
- Once your return is received and inspected, we’ll notify you by email.
- Approved refunds will be processed to your original payment method within 5–10 working days.
- Shipping fees are non-refundable unless the item is faulty.
Faulty Items
If your item arrives damaged or has a manufacturing defect, please contact our Customer Care team within 48 hours of delivery, and we’ll make it right.
Need Help?
We’re here for you.
Email: info@jod-dubai.com
WhatsApp: +97143280523
Or visit our website at www.jod-dubai.com to start a return or exchange request.